Help & Info

Shipping & Delivery

Customers purchasing online from huaweiexperience.co.za, will have the option of a domestic delivery service or to collect in-store. We do not offer international shipping.

Orders are processed within 1 working day.

No deliveries will be arranged over the weekends and public holidays.

  • Collect In-store:

There is no charge for in-store collections.

Purchased goods will be available for collection once order has been processed and payment has been made successfully. On collection customer will be required to provide order details, South African Identity document and proof of payment.

Where possible, any order placed before 13:00pm on weekdays will be available for collection on the same day.

  • National Delivery:

Huawei Experience Store offers delivery throughout South Africa.

We offer free domestic shipping for any order greater than R 500.00 in all provinces nation-wide. For orders less than R500 a fixed R 100.00 delivery fee will apply.

Our delivery services are contracted to all local courier services.

Purchased goods will only be dispatched once the order has been processed and payment has been made successfully.

All orders are processed within 1 working day of receipt. Where possible, orders placed before 13:00pm weekdays will be dispatched on the same day. Delivery times are estimates and we offer no guarantee against any delay.

 If we are experiencing a high orders volume, shipments may be delayed. If there is any significant delay in the shipment of your order, we will contact you via email or telephone.

  • Delivery Exceptions:

Oversize Products: Products over 2Kgs or larger than will fit in a standard shipment bag may be subject to an additional R100 oversize delivery charge.

Products on Promotion: Products on promotion and less or greater than R 500.00 may be subject to an R 100.00 delivery charge.

  • Contact Us:

If you have any concerns or have experiences any issue with your delivery, you can contact the Store Manager during working hours on +27 63 936 6128 or e-mail us on hes@towertech.co.za and be sure to include: your order number, contact information and a detailed description of the problem.

Returns & Refunds

  • Cooling Off Period Courier
  • You are entitled to a 7-day cooling-off period. If you decide to return a non-defective product, you may do so for a refund/exchange or credit.
  • The product must be returned at the customer’s expense, in its original sales condition. Please do not remove the product from its original packaging and/or use the product.
  • In the case of a device that takes a SIM card, inserting the SIM card and logging onto a cellular network is deemed to be usage.
  • In the case of a Wi-Fi enabled product, connecting to a Wi-Fi network is deemed to be usage.
  • Remember the manufacturer may hold you liable for any damage caused to the product while it is in your possession.
  • We reserve the right to refuse a return or an exchange if products are not returned in their original, saleable condition.
  • Handset in the original undamaged box (including inner trays)
  • Any promotional attachments received with the purchase.
  • Any shipping fees will not be refunded and return shipping will be at the customer’s expense.

Products returned that have been wilfully or negligently damaged, scratched, neglected, modified or repaired will be sent back to the customer at their expense.

If a product is eligible for a refund but has not been returned in original condition (eg: damaged box, missing accessories, or manuals), the refund will be processed, less fair depreciation in order to recoup any losses. This will be decided solely by Huawei Experience Store. The deprecated value will be decided subject to the extent of any damage found, the cost of any missing parts and market-related factors.

  • Store Collections
  • If you elect to collect from any Huawei Experience Store the returns policy is governed by standard retail sales conditions of the store and the cooling-off period no longer applies.
  • Customers are responsible to check their purchase before leaving the store to confirm it is suitable and the order is correct.
  • If a customer is unhappy with the product supplied, they should not accept possession and can request an exchange, credit or refund.
  • Incorrect Delivery
  • If the incorrect product was delivered to you (i.e. it is not the product you purchased) please do not remove it from its original packaging, open or use the product in any way.
  • If the packaging has been opened, damaged and not returned in saleable condition, we reserve the right to reject the return.
  • Please make contact with us as soon as possible so we can arrange collection (free of charge) and have the correct product delivered to you as soon as possible.
  • Any incorrect delivery remains the property of Huawei Experience Store unless agreed to by both parties and specified in writing.
  • Defective Products
  • If the product is defective/faulty or unsuitable for which it was indicated in the product description (or otherwise generally intended) the item will be collected and sent to the relevant manufacturer to verify the fault. This may take between 7 – 21 working days (not including courier time).
  • If the device has been found defective within 6 months (excluding any software related issues) you will be entitled to have the unit repaired free of charge, replaced or to be refunded provided it is within its warranty period.
  • If the product is found not to be defective (or if fault is caused by means other than the terms of warranty set out by the manufacturer), you will NOT be entitled to any refund, or free replacement or repair, and you will be liable for the costs incurred for having such a product collected from and returned back to you.
  • Products returned for refund need to be returned with full packaging, all supplied accessories and in original sales condition. Missing boxes, insert trays, accessories, scratches, dents, liquid damage, third-party repairs or any modification will void any refund claim.
  • Possibility of lenience
  • If you return an allegedly defective product you purchased from Huawei Experience Store and following inspection thereof the manufacturer cannot verify with certainty that the product is, in fact, defective, Huawei Experience Store in its sole discretion, may never the less decide to give you a partial refund on that purchase.
  • Exchanges
  • If an exchange has been approved, Huawei Experience Store will endeavour to replace a product with the same colour as originally purchased; if this colour is not available it will be exchanged with the same model in an available colour. If a device or variation has been discontinued, it will be exchanged for an equivalent product to the value of no more than the original purchase price or a voucher to the original value.
  • Refunds
  • All products must be returned in the original packaging, in original sales condition and with all original accessories.
  • The product will be assessed by an authorized repair centre before any refund will be processed. This can take between 7 – 21 working days excluding courier times.
  • Exceptions/exclusions to the General Rules

  • Special Offers:

    • If the product was ordered on a “special offer” and such product is no longer being offered at the special price, should you elect to have the product repaired or replaced, you acknowledge and accept that we may only be able to repair, not replace the same.
  • Demo / Previously Owned

Previously owned devices have passed manufacturer testing.

    • Please make yourself aware of the warranty period of any pre-owned, demo or CPO device. All previously owned devices only carry a 7-day return/ refund warranty unless an alternative period has been specified in the product listing.
  • Goods Damaged in Transit

All products should reach you in perfect condition, but if a parcel arrived partly or completely damaged you should refuse delivery and write the issues directly onto the delivery form in the presence of the courier company.

  • If no issue is raised at the point of delivery, and the product is accepted, the parcel will be considered as delivered in good condition and no subsequent complaints will be accepted by Huawei Experience Store.
  • Please be aware, comments such as “subject to unpacking/ inspection” or “Damaged Box” have no legal standing, please refuse the product on delivery.
  • If you have refused the delivery, please get hold of us as soon as possible so we can have your goods sent to you in good condition. If possible send up pictures of the damage so we can raise it with the courier company.
  • Cost of Returns

The cost of returning any product to Huawei Experience Store is the responsibility of the customer. All returns must be accompanied by the purchase confirmation or receipt, a full description of the problem, your requested outcome and full contact details. Huawei Experience Store takes no responsibility for products while in transit. Customers are responsible for packaging their products appropriately for shipping. 

Customers are welcome to deliver their product to our Huawei Experience Store, with the details above, and clear instructions to send to Huawei Experience Store Manager. Please inform us of the drop-off so we can track the return. This may add an extra few days to any assessment time.

  • Return Address

ATT: Store Manager

Huawei Experience Store

Shop 45 Liberty Promenade Mall

Corner AZ Berman Drive & Morgenster Roads

Mitchells Plain

Phone: +27 63 936 6128

Email: hes@towertech.co.za

Time: Monday to Friday (09:00 – 16:00)

FAQ

Your tax invoice will be sent to your email address provided in the Check Out section of your order.

All products that are bought from Huawei Experience Store are covered by a manufacturer warranty unless specified differently on the product page. The warranties vary from product to product.

Order Value Delivery Cost

Below R500.00 R100.00

Above R500.00 Free delivery

Promotional Products (< or > than R500.00) R 100.00

Oversized Products (greater than 2kg’s) Additional R100.00 over and above normal delivery cost.

Yes! You can collect your order from our shop.

Huawei Experience Store

Shop 45 Liberty Promenade Mall

Corner AZ Berman Drive & Morgenster Roads

Mitchells Plain

Phone: +27 63 936 6128

Email: hes@towertech.co.za

Time: Monday to Friday (09:00 – 16:00)

Yes, please see our Returns & Refunds policy under the Help & Info section on our Website.

Please contact the Store Manager and discuss the return before return your order.

ATT: Store Manager

Huawei Experience Store

Shop 45 Liberty Promenade Mall

Corner AZ Berman Drive & Morgenster Roads

Mitchells Plain

Phone: +27 63 936 6128

Email: hes@towertech.co.za

Time: Monday to Friday (09:00 – 16:00)

Bank: First National Bank

Account Type: Business Account

Account Number: 63054979986

Branch Code: 210835

Terms of use

This website is operated by Tower Tech Solutions (Pty) Ltd.

Throughout the site, the terms “Huawei Experience Store” “we”, “us” and “our” refers to Tower Tech Solutions (Pty) Ltd. Huawei Experience Store offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors save for prior agreement. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If, in the event that we make a change to, or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy under Terms & Privacy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Huawei Experience Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Huawei Experience Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hes@towertech.co.za.

SECTION 21 – PRICING AND PROMOTIONS
The Huawei Experience Store operates dynamic pricing. This means that, while we follow the general manufacturer-recommended retail pricing (RRP’s) and pricing guidelines, we also offer online exclusive online promotions and discounts. These discounts may be limited by quantity, time, or budget and we reserve the right to start and close promotions at any time. Certain promotions may be limited to online orders only and will not be available in our retail outlets.

If there is more than one promotion running concurrently, for the same product(s) customers will not be entitled to the benefits of both promotions.

SECTION 22 – COMPETITIONS
Unless otherwise stated all competition winners are selected by a panel of Huawei Experience Store management, employees or randomly.